customer service call lasts 10 HOURS customer service call lasts 10 HOURS


When a customer-service rep goes above and beyond to try to solve your problem, that’s welcome. When they spend 10-and-a-half hours on the phone giving you advice about relocating to Las Vegas, that’s

Unlike many other online retailers (including parent company, Zappos plasters its site with its toll-free customer service number, which is staffed 24/7. When a Midwestern college student called the site’s Nevada headquarters two weeks ago to buy a pair of Uggs boots, the transaction turned into a chat marathon about the city, where the student was considering moving. The rep was able to take some breaks during the call; the customer agreed to hold the line.

Zappos spokesman Jeff Lewis said providing good customer service is a top priority. “We feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value,” he said via email. Click below for full story - 



You can be the first one to leave a comment.


Leave a Comment